Role Overview
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits
* Holiday pay
* Service Awards
* Meal allowance
* Employee discounts from top high street and online brands
* Flexible working hours that fit around you and life's surprises
* Employee Assistance Programme - counselling, mental health support, life management, medical guidance, and helpful resources
* Travel discounts on staycations or trips abroad
* Transferrable skills for life
* Employee meal discounts at work, combined with discounts on groceries at major supermarkets
* Gym membership discounts
* Financial support and guidance on managing finances and saving for long‑term goals
* Discounts on PC and video games, magazines, books and music
* Life assurance: tax‑free lump sum to your loved ones
* Fashion discounts at hundreds of major high‑street and online retailers
* Free health insurance that covers you and your family
* Health & Beauty discounts at various retailers
* Employee of the month recognition and other recognitions
* Utility discounts at homeware stores
* Physical health support and support for healthy lifestyle choices
* Bonuses and extra financial rewards for hard work
* Premium shift pay for overnight work between midnight and 5am
About the Company
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
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