What you’ll be doing
as a Delivery Manager
You’ll work closely with agile product and delivery teams to ensure solutions are well‑defined, thoroughly tested, and deliver real business value — while minimising risk to customers and performance. Alongside this, you’ll partner with the business to deliver smaller change initiatives quickly and effectively.
Key responsibilities include:
1. End‑to‑end ownership and delivery of assigned initiatives.
2. Developing initiatives through a customer‑centred approach, using insight and analysis to shape solutions that make processes simpler, clearer and easier for customers to navigate.
3. Applying a structured approach to delivery, with strong planning and prioritisation skills.
4. Driving progress with the tenacity to see initiatives through to completion, ensuring change lands effectively and delivers a better customer experience.
5. Engaging, influencing and collaborating with multiple stakeholder groups to build trusted relationships and secure buy‑in.
6. Translating end‑user needs into clearly defined and prioritised requirements that help create straightforward, easy‑to‑understand customer and colleague experiences.
7. Providing clear problem statements to delivery teams and working collaboratively to design practical solutions that make it easier for customers and colleagues to get things right first time.
8. Ensuring solutions meet business needs and demonstrating progress by measuring the business value delivered.
What you’ll bring to the role
To thrive in this role the essential criteria is
You’ll bring a strong focus on improving the end‑to‑end experience, helping to create solutions that are clear, human and easy to use for both customers and colleagues.
9. Strong stakeholder management skills across all levels, with a customer‑first mindset.
10. Confidence working closely with business areas to understand challenges, positively challenge assumptions, and shape solutions.
11. Energy and resilience across the full project lifecycle from definition and design through to delivery and closure.
12. Proven ability to elicit requirements using interviews, workshops, use cases, scenarios, and workflow analysis.
13. Experience delivering continuous improvement initiatives within cross‑functional teams.
14. Ability to rapidly understand new business areas, emerging trends, opportunities and constraints.
15. A self‑starter with an inquisitive mindset, strong problem‑solving skills, and a love of working in a fast‑paced environment.
We’d be particularly interested if you have:
16. A solid working knowledge of Excel and PowerPoint.
17. Strong presentation skills, with the ability to simplify complex analysis and support strategic decision‑making.
What's in it for you?
18. A starting salary of £44,080 and up to £60,000 per annum depending on skills and experience
19. Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
20. Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
21. Personal Medical Assessments – Open to all once a year.
22. Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.