Keen to join a courier business where speed, standards and accountability aren't just words on a wall?
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We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed.
As a result of ongoing groth, we are looking for an experienced Senior Operations Controller to join our team.
This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.
Responsibilities include:
* A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.
* Making real-time decisions on routing, allocation, and capacity.
* Prioritising time-critical and high-value bookings without dropping service standards.
* Own the full booking lifecycle from enquiry to delivery.
* Resolve service issues fast or escalate when needed.
* Help build and develop a reliable core Driver pool which matches business demand.
* Take responsability for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance.
* Build strong relationships with top performing Drivers to improve retention.
* Plan Driver coverage across key locations and peak times.
* Support and guide colleagues in a live operational environment.
* Deputise for the Logistics Manager when needed.
* Lead by example, demonstrating accountability, responsiveness, and continuous improvement.
Applicants must have:
* Experience in a busy B2B transport/traffic office or courier provider is essential
* Solid understanding of live logistics operations and Driver coordination.
* Background supporting or leading a team in a similar fast-paced environment.
* Exposure to driver management, recruitment, or onboarding.
* Confident on the phone and email with customers.
* Experience with TMS and dispatch systems.
The qualities which matter include:
* Calm and solutions-focused when pressure hits.
* Strong communicator customers, colleagues, Drivers.
* Organised, responsive, detail oriented.
* Proactive with genuine ownership and accountability.
* Leads by example.
Being honest, this is not a back-office or hands-off management role. It's fast-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change this probably isn't the right fit.
If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.
Why join our client:
* Visible Owner-managed means your work matters and gets seen.
* Meaningful Deliver high-quality, time-critical logistics every day.
* Real development To build genuine team management experience in a live environment. xsngvjr
* Growth opportunity As they grow, so do your opportunities to progress.