CustomerEmploymentSupportOfficerTodeliverGLLaB'sfrontlineadviceandguidanceserviceforworklessresidentsandotherjobseekersontheRestartProgramme. Thisincludescarryingoutindividualonetoonediagnosticinterviews,developingpersonalisedactionplansandconsistentlymonitoring,trackingandrecordingalloutcomesalongthecustomerjourneytowardssustainableemployment. Summaryofmainduties&responsibilities CustomerEmploymentSupportOfficer ResponsibleforprovidingafrontlineadviceandguidanceservicetoworklessresidentsandotherjobseekerswhoareeligibletoaccessGLLaBservices. Responsibleforcarryingoutindividualonetoonediagnosticinterviewsanddeliveringinformationadviceandguidance(IAG)inordertoidentifybarrierstoemploymentandemployment&skillgapsandtodevelopindividualpersonaldevelopmentandemploymentandskillsactionplans. ResponsiblefordeliveringahighqualityserviceinlinewithexternalfundingorPrimeContractorrequirements. EnsuringthatallGLLaBand/orothercorporateemploymentprojectsprogrammesaredeliveredinlinewithagreedprofileoutputsandoutcomesandensuringeffectivecontributiontoindividualandteamtargets. Responsiblefordevelopingandmaintainingreferralnetworksandobtainingupto-dateinformationonawiderangeofservicesofferedbycomplementaryspecialistpartnershiporganisationstosupporttheremovalofbarrierstoemployment. Responsibleforidentifyingandutilisingarangeofsupportmechanisms,interventions,agencies,andorganisationsthatcanhelptoaddressandmovebarriersfacedbydifferentgroups Responsibleforprovidingonetooneandgroupemployabilitysessionsandjobsearchsupportin-houseandfromremotelocationsincludingsupportwithupdatingCVs,completingapplicationsformsandinterviewtechniques. Requiredtodeliverjobpreparationandemploymentsupport;assistingtheemployerdevelopmentandbrokerageteaminmatchinglocalresidentstoappropriatevacanciesnotified. Responsiblefortheactivecaseloadmanagementofcustomers,providingregularanddocumentedfollow-upandsupporttomovecustomersintosustainedemployment. Responsibleforkeepingabreastoflabourmarkettrendsandsupportingcustomerstoprepareforupcomingopportunities,tojobmatchcustomerstoappropriateemployersthroughspeculativeapplications, Responsibleforprovidingongoingsupportforcustomersemployedintemporaryandshort-termjobsinordertofacilitatetheirprogressionintoalternativesustainedemployment. CustomerEmploymentSupportOfficerToprovideongoingformalanddocumentedInworksupportforcustomersplacedintowork,apprenticeshiporaplacement,tosupportsustainedemployment