Customer Operations Adviser
Esher
Contract
£16.56 per hour
Our client is looking for an experienced is looking for a Customer Operations Adviser
This role is office based.
We place our customers at the heart of everything we do. The role of the customer operations adviser is pivotal to contributing towards a strong customer service reputation, delivering high quality services and customer experience.
This is one of many roles we are recruiting for please visit our website colbernlimited co uk
The main purpose of the role:
* To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
* To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance.
* Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
* Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.
Specific duties and responsibilities
1. Provide high quality services when dealing with customer contact in accordance with the council’s customer service standards
2. Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible
3. Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
4. Communicate with service providers /partners/internal customers in a positive and constructive manner when arranging for appropriate actions
5. Undertake processing work across a wide range of business activities
6. Maintain accurate records and information for the provision of services for customers, using the most appropriate system
7. Actively encourage customers to use the most efficient method to gain access to and information about council services
8. Provide support and assistance to vulnerable customers
1. Undertake and assist with any training/development activities
1. Work as part of an effective team with a flexible approach to cover the variety of duties and demands across all contact channels
2. Provide feedback to assist in the development and continuous improvement of services and systems.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer