Contract Manager – Externals, SHDF & Retrofit Works Location: Wembley (Office-based with site travel) Salary: Up to £65k per year Benefits A fantastic opportunity has arisen for an experienced Contract Manager to join a growing organisation delivering high-quality external refurbishment, SHDF schemes, and retrofit works within the social housing sector. We are looking for a motivated, technically strong, and commercially aware leader who can manage projects end-to-end, ensure full compliance, and drive excellent performance across multiple live schemes. The Role As a Contract Manager, you will oversee the successful delivery of externals, energy-efficiency measures, and SHDF/retrofit programmes, ensuring all works meet the required quality, sustainability, and safety standards. You will work closely with operational teams, retrofit specialists, supply chain partners, and client representatives to ensure KPIs are achieved, compliance standards are met, and projects are delivered efficiently and to programme. This is a hands-on role involving site visits, team leadership, client interface, and operational oversight. Key Responsibilities Lead the operational delivery of external refurbishment, SHDF and retrofit projects Ensure works are completed to PAS 2030/2035 standards (where applicable) Manage performance across all KPIs including quality, safety, customer satisfaction and programme Prepare mobilisation plans, progress reports, H&S documentation, and audit compliance records Ensure materials, labour, and supply chain resources are effectively managed Maintain strong relationships with clients, residents, subcontractors and internal teams Enforce all QEMS, environmental, and health & safety processes Produce and update detailed programmes of work and communicate changes to all stakeholders Provide leadership and coaching to operational teams, ensuring high performance Conduct supply chain reviews and manage subcontractor performance Drive continuous improvement across delivery, compliance, and customer experience About You Experience & Knowledge: Proven experience delivering externals, retrofit, EWI, roofing, cladding, or SHDF/energy efficiency projects Strong understanding of social housing standards, compliance, and retrofit regulations Good working knowledge of construction processes and contract management Proficient with MS Project and general IT systems Attributes: Excellent communication and leadership skills Solution-focused with strong commercial awareness Professional, proactive and organised Ability to build strong relationships at all levels Qualifications: SMSTS IOSH NVQ Level 6 or equivalent (desirable) Retrofit-related training/certifications (advantage but not essential)