Are you a proactive, organised individual with a passion for people? We are looking for a dedicated Assistant Administrator to join our West Kent Neuropsychiatry team.
The Impact You'll Make
* A Welcoming Presence: You will manage our reception area, meeting and greeting patients with empathy and professionalism as they arrive for their appointments.
* Operational Excellence: You'll provide high-quality administrative support to our clinicians and the wider admin team, ensuring the clinic runs like clockwork.
* Flexible Support: While you'll be based in West Kent, you'll occasionally support our East Kent team in Ashford, ensuring a consistent and reliable service for all our patients.
* Driving Change: We value fresh perspectives! You'll be encouraged to contribute to service improvements and help us find better ways to support our community.
* To manage reception, meet and greet our patients, carers and visitors, signposting them to where to sit and wait for their appointment.
* To answer incoming calls via the 8 x 8 system, taking accurate messages and passing them on to relevant staff.
* To make calls to our patients arranging appointments and confirming appointment times, managing the appointments on RiO and typing and sending out appointment letters.
* To process incoming referrals scanning and uploading to RiO, opening them to our Service and preparing documentation for MDT.
* To process outcome of MDT by sending acceptance and decline letters in a timely manner.
* You will contribute to service improvements and ensure that we adhere to Trust values Caring, Inclusive, Confident and Curious.
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us – if you share our passion for better mental health care and want to be part of a team that's doing well together.
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