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Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week?
Join Liberty and make a real difference in the communities we serve!
What We Offer
* Work-Life Balance: 23 days annual leave + bank holidays, flexible working
* Health & Wellbeing: 24/7 GP access, mental health support, fitness programs
* Training & Growth: Ongoing professional development
Your Role
* First and main point of contact for tenants and customers in relation to complaints & compliments
* Ensure effective communication
* Focus on resolution of complaints within given timescales
* Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
* Provide regular, accurate and timely reports
* Ensure all customer feedback is collated and that intelligent analytical approach is adopted
What We Need
* Good level of education
* Strong reception and administrative experience, along with excellent organisational skills
* You have experience of writing and presenting reports to a variety of audiences
* Competent with computerised database systems and analytical tasks
* Excellent customer service focus
Why Liberty
We're a diverse, supportive team committed to personal development, wellbeing, and continuous improvement.
Apply Today! Click “Apply” to join Liberty as our Complaints & Compliments Officer
Closing Date: 19th December 2025 (may close early due to high demand)
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