Summary
As the public face of Hill Top, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 p/h
Duration: Mix of permanent and fixed term roles. Fixed term role ends 13th December.
Hours/working pattern: 3 roles available with hours ranging from 22.5 p/w to 37.5 p/w. Flexibility to work weekends and peak season hours required.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Do you love meeting people, sharing stories, and helping visitors have a memorable day? Join our friendly Welcome & Service Team at Hill Top, located in the picturesque Lake District village of Near Sawrey. Play a key role in bringing the home of Beatrix Potter to life.
Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service as you'll be working in a busy visitor environment.
What you'll be doing
As a Welcome & Service Team Member, reporting to a Welcome Manager, you'll be the friendly face that greets our visitors and helps them make the most of their visit. Your role involves welcoming visitors warmly and providing excellent customer service, answering queries, and listening carefully so you can share helpful information about Hill Top, Beatrix Potter, and the National Trust.
You'll work across all areas of the site, including Hill Top House, Reception, the Car Park, and the Garden. You'll also process admissions and promote the benefits of National Trust Membership in line with our Growing Support targets. In addition, you’ll work alongside the Retail and Collections teams as well as our volunteers, while ensuring the property is always well presented.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
6. Substantial pension scheme of up to 10% basic salary
7. Free entry to National Trust places for you, a guest and your children (under 18)
8. Rental deposit loan scheme
9. Season ticket loan
10. EV car lease scheme (for roles that meet the salary criteria)
11. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
12. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
13. Flexible working whenever possible
14. Employee assistance programme
15. Free parking at most Trust places