Front‑of‑House & Reception Duties
* Act as the first point of contact for parents, carers, visitors, and external professionals.
* Provide a welcoming, professional, and friendly front‑of‑house service.
* Manage the reception area, ensuring it is tidy, organised, and presentable at all times.
* Answer and direct telephone calls, take accurate messages, and respond to routine enquiries.
* Monitor visitor entry, ensuring sign‑in procedures are followed in line with safeguarding requirements.
* Manage incoming and outgoing post, deliveries, and couriers.
* Maintain accurate visitor records and support attendance monitoring.
* Prepare and distribute letters, newsletters, and information packs.
* Manage meeting room bookings and hospitality arrangements for meetings and training sessions.
Administrative Responsibilities
* Filing, scanning, photocopying, and record keeping.
* Data entry and updating electronic records using nursery management systems.
* Maintaining accurate and confidential child and family records.
* Support the admissions process, including preparing enrolment documentation and maintaining waiting lists.
* Assist with general office organisation and workflow improvements.
* Support the Nursery Manager and leadership team with administrative duties as required.
* Participate fully in apprenticeship training and complete coursework within agreed timescales.
Additional Responsibilities
* Communicate effectively and professionally with parents, staff, and external agencies.
* Maintain positive relationships with families.
* Demonstrate professionalism, reliability, and discretion at all times.
* Work collaboratively with colleagues to support the smooth running of the setting.
* Promote the nursery's values and ethos.
Safeguarding, Health & Safety and Equality
* Follow all nursery policies and procedures.
* Always adhere to safeguarding and visitor security procedures.
* Promote equal opportunities and inclusive practice.
* Maintain confidentiality in line with GDPR requirements.
* Undertake any additional duties appropriate to the role.
A client of ours is seeking a motivated and enthusiastic Apprentice Administrator for their early years setting. This role has a strong focus on reception duties and front‑of‑house responsibilities, providing a warm, professional, and efficient service to parents, visitors, and staff.
The successful candidate will gain valuable hands‑on experience while working towards a recognised Business Administration Apprenticeship qualification. Full training and support will be provided.
Essential
* GCSE (or equivalent) in English and Maths (Grade 4/C or above)
* Willingness to undertake and complete a Business Administration Apprenticeship
Desirable
* Basic IT qualification.
* Previous experience in a customer‑facing or office‑based environment (including voluntary or school experience)
Skills and Abilities
* Professional and well‑presented.
* Punctual and reliable.
* Positive attitude and eagerness to learn.
* Calm and confident when dealing with parents and
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