Patient Services Administrator
Permanent Part Time Position (30.4 hours per week)
Cabrini Malvern location
We’re building for the better!
By 2036, more than 150,000 patients will look to us for healthcare every year.
At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well- resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.
Join a Team That Keeps Healthcare Moving Behind the Scenes
At Cabrini Health, our Patient Services team plays a vital role in delivering exceptional service – working behind the scenes to ensure every detail of a patient’s health journey is captured, managed, and protected with precision. If you're passionate about detail, data integrity, and making a meaningful impact in healthcare – this is where your skills can truly shine.
What you’ll be doing:
1. Processing patient registration information ensuring timely and accurate entry in WebPAS
2. Organising patients' financial files and other forms/labels with medical records in preparation for admission/surgery lists
3. Conduct pre-admission calls to patients prior to hospital admission to clarify personal details and advise any out-of-pocket expenses
4. Compile information packs for patients
5. Prepare information for patients upon discharge and collect any outstanding payments relating to their stay
What you’ll need to succeed:
6. Previous experience working with medical records or familiarity with medical terminology preferable
7. Certificate IV in Hospital Administration or Business Administration (desirable but not mandatory)
8. Billing experience and Medicare, MBS knowledge preferable
9. A true team player – collaborative, dependable, and equally capable of working independently when required
10. Exceptional communication and interpersonal skills, with exceptional customer service skills and patient-focused approach
11. Excellent organisational skills, with the ability to prioritise tasks and adapt when needed
12. A keen eye for detail and accuracy, ensuring every task is completed to a high standard
Flexibility is required to work across a variety of hospital departments, including Admissions, Day Oncology and Emergency Department and to cover shifts between 6:00AM and 11:00PM Monday to Sunday, Candidates must be available to work a minimum of four days per week, preferably weekdays.
Why join Cabrini?
At Cabrini, you’ll be part of a values-driven organisation committed to delivering exceptional patient care. We offer:
13. Opportunity to increase your take-home pay with Salary Packaging up to $18,850 per year tax free
14. Attractive hourly rates plus 13 % superannuation, 17.5% annual leave loading
15. Access to a range of staff benefits including retail offers, fitness passport, discounted hospital services and savings on eligible private health fund services
16. Opportunities for career growth and professional development
17. Hospital located close to public transport with discounted Myki Commuter fares
To view the position description, click
Enquiries should be directed to: Julie Oliver - Acting Director Patient Administration - 9508 1456
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.