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About The Role
Be the reason our customers feel truly cared for! Join EDF as an Energy Specialist and make a real difference every single day.
Our Energy Specialists are at the heart of our transformation and helping us deliver net zero for our customers.
The Opportunity
As an Energy Specialist, your role is pivotal to building strong relationships and delivering innovative solutions to provide an exceptional customer experience.
Creating a culture of trust amongst customers is key. You’ll own the customer journey, understand their needs, and work with them to ensure they feel part of the EDF family.
If you care about helping customers and are passionate about service, we’ll train you on our systems and communication methods to ensure high-quality interactions.
You’ll communicate with customers via phone and digital channels (email/SMS), taking ownership of their needs and working to resolve their queries, whether it's account issues or coordinating with metering teams.
We are hiring Energy Specialists for two different shifts: Mon-Fri 8am-6pm, and Mon-Fri 8am-8pm with Sat 8am-6pm rotation. Both full-time and part-time (minimum 24 hours) options are available.
Pay, Benefits And Culture
The starting salary is £25,719, with potential bonuses of 3%, 25 days holiday plus bank holidays, and a leading pension scheme. Benefits include parental leave, electric vehicle leasing, health insurance, discounts, and more.
We support flexible working, whether in-office, remote, or on-site, fostering a collaborative, inclusive environment that values safety and well-being.
We champion diversity and are committed to equity, supporting applicants from all backgrounds, including those requiring reasonable adjustments.
What You’ll Be Doing
* Providing exceptional customer service, treating customers how you would like to be treated.
* Managing end-to-end customer interactions, trained across key customer journeys.
* Owning customer issues and working with them to find the best solutions.
* Engaging with customers via phone and digital channels, resolving queries effectively.
* Collaborating with team members and supporting team activities.
* Proactively suggesting improvements to enhance customer experience.
Who You Are
* A personable communicator who builds genuine connections.
* An attentive listener who understands explicit and implicit cues.
* Clear, kind, and confident in your communication.
* A team player who adapts well to change and challenges.
* Resilient, curious, and eager to learn and grow.
If you are resilient, can work under pressure, and are curious, we look forward to your application.
Additional Details
Closing date for applications: 29th August
Locations: Doxford, Exeter, Hove – hybrid working model.
Success is personal. Join us to help Britain achieve Net Zero.
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