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Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
* Flexible working hours: Full and part-time options available
* Annual pay review & bonus scheme: Your salary will be reviewed annually, with performance bonuses
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off: Extra paid day off in your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
* Pension plan: Employer matching up to 4%
* Sharesave Scheme: Purchase of William Hill shares at a discount
* Perks and discounts: Discounts in shops, cinemas, holidays, etc.
* Training and development: Support for career growth and internal promotion
* Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering excellent customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
After applying, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we’ve been a fixture on the high street, focused on delivering a great customer experience.
Our culture is built on trust and belonging. We empower our teams to work in ways that suit them, celebrating diversity and aiming for collective success. If you have drive and energy to grow your career and contribute to William Hill, you’ll be a great fit.
More About Evoke
We embrace change and progress. As the new name for 888 Holdings, evoke brings brands like William Hill, 888, and Mr Green together. It’s an exciting time to join us as we aim to deliver even greater betting and gaming experiences for our customers. We offer flexibility, trust, and support to develop your strengths and build a career that’s right for you.
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