Overview
Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers. An exciting opportunity has arisen to join our rapidly growing travel insurance business as a French Medical Assistance Coordinat(or). Our French Medical Assistance Coordinators (MACs) are the first point of contact for our customers across the globe who require medical assistance while travelling for leisure or for business. These are exciting roles for individuals ready to make a difference providing a positive impact to our customers when they need it most!
Responsibilities
* You will liaise with customers and corporate clients over the phone and via email, many of whom will be in difficult and sensitive circumstances.
* You will provide practical help through finding solutions and advice to customers who may be distressed or vulnerable.
* You will liaise with our in-house medical team to coordinate medical assistance and emergency medical travel services for customers.
* You will provide customer service support re policy cover, monitoring and reporting on patient status and coordination of travel emergencies.
* You will provide pre-travel advice, arrange medical appointments or hospitalisation abroad and coordinate air ambulances.
* You will ensure all case handling is accurately documented in our system.
* You will work towards targets and key performance indicators (KPIs) to achieve business objectives.
* Work pattern: 37.5 hour week on a shifts from 08:00 to 20:00, Monday to Sunday (including some public holidays) with 4 days on, 4 days off.
Qualifications
* Fluent in French and English.
* Solid customer service background.
* Excellent written and verbal communication skills with empathy, respect, and patience.
* Ability to multi-task and prioritise workload to meet targets and deadlines.
* Ability to handle difficult conversations and solve problems.
* Basic computer skills, proficiency in Outlook, data entry, good numeracy and literacy, and attention to detail.
Benefits
* Health insurance
* Life insurance
* Income protection
* Company subsidised pension
* 25 days annual leave
* Short term incentive plan
* Employee reward and recognition scheme
* Flexible working opportunities
* Competitive family and parental leave programme
* Employee assistance program
* Volunteering leave
* Online learning and training opportunities
* Professional membership
* Work anniversary leave
Apply today and lets go great places together!
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