Shift F5 - Technology Recruitment provided pay range
This range is provided by Shift F5 - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Junior Network Engineer / 2nd Line Technical Support –
Do you have experience with :
* Routing, switching, and network troubleshooting.
* BGP, VLANs, MPLS, IPv4/IPv6
* ITIL & Microsoft products
Key Responsibilities
* Technical Support & Troubleshooting – Provide second-line technical support for network, server, and desktop-related issues, ensuring timely resolution within SLA agreements.
* Incident Management – Act as an escalation point for unresolved first-line support cases, managing and resolving complex network issues.
* Root Cause Analysis – Identify and analyze network problems, proposing solutions and collaborating with the Network Management Team to prevent future incidents.
* Supplier & Partner Liaison – Raise and manage cases with suppliers for network-related faults and maintain communication until resolution.
* Knowledge Sharing & Documentation – Create and maintain technical guides, training materials, and knowledge base articles to support ongoing learning and process improvements.
* Network & System Maintenance – Perform planned upgrades, configuration changes, and improvements to network infrastructure.
* Customer Communication – Ensure clear and professional communication with customers regarding incident escalations, resolutions, and technical support updates.
* Collaboration & Teamwork – Work closely with first-line, third-line, and network operations teams to ensure seamless support and issue resolution.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Engineering, Consulting, and Information Technology
Industries
IT Services and IT Consulting and Computer and Network Security
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