Overview
An opportunity is available for a Team Leader working in the West Wales area based at the Llanfihangel ar Arth depot. The successful candidate will report into the Field Operations Team Manager and will be responsible for leading a group of Trades Persons and running the fault desk on a rota basis. The key focus of this role is to lead an efficient and productive team across a region. Key considerations for the successful running of your team include ensuring they work compliantly within H&S policies, coordinating programmes of work, organising response to network faults, maximising efficiencies in delivery, ensuring team members have the appropriate development and authorisations, and effectively managing performance on a 1:1 basis. This is a crucial role to help drive forward performance and give our large teams the support they need in the field. This will be an office‑based role working 7.30am until 3.30pm.
Responsibilities
* Ensuring your teams adherence to Health and Safety regulations
* Monitor and manage the cost‑effectiveness of network faults
* Efficient scheduling of work activities
* Collaborate with other teams to manage workload
* Drive team productivity and individual performance management
* Maintain a full schedule of work for the team
* Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
* Respond quickly and professionally to customer complaints
We are looking for an excellent communicator who can build strong relationships with craft staff and customers, a problem solver who is organised and can plan ahead using their own initiative.
Qualifications & Requirements
You must have a proven track record of managing teams, driving performance, and being the point of escalation for internal and external stakeholders. You will have excellent IT skills and some commercial and financial awareness would be an advantage. A NRSWA qualification or understanding of NRSWA legislation is desirable; full training can be provided. You must hold a full, valid UK/EU driving licence as you will need to carry out site visits.
* Electricity Safety
* Health & Safety Legislation
* Quality & Continuity Regulations 2002
* Electricity at Work Regulations 1989
* The NGED distribution business
* NGED Craft roles and activities undertaken
Benefits
* The starting salary will be £45,492 moving to £49,369 on completion of training.
* 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
* Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
* Annual Share Save plan
* Contributory private healthcare scheme for you and your family
* Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
* Free on‑site parking at all our main sites
Additional Information
This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required; some roles require a tri‑annual check.
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