About the job.
Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the East region. The role will be based out of South Mimms. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.
1. Engage with customers, both verbally and in writing, in response to enquiries and complaints.
2. Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
3. Manage CCTV images, investigations and collation of statements of evidence.
4. Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
5. Build and maintain strong relationships with internal and external stakeholders, including Traffic Officer Services and Fleet M...