Our client, a leading and expanding manufacturing organisation established for over 30 years in Tamworth, is seeking 2 x Customer Service Advisors to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.
Salary is between £25,000 and £27,000 depending on experience. Hours of work are from 8:30am to 5:00pm, Monday to Friday – 37.5 hours per week. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays (holidays increase with service to 25 days plus Bank Holidays), Paycare - a Healthcare Cash Plan (discounts available and 24-hour Doctor access), Life Assurance x 2, and up to 5 days of extra unpaid holiday available at a salary sacrifice.
Key responsibilities as a Customer Service Advisor include:
* Answering overflow calls from the main switchboard
* Handling inbound calls and email inquiries from customers, external sales teams, and the public
* Processing internet and email orders using Sage and internal systems
* Filing paperwork and managing digital archiving
* Preparing customer quotes and handling sample requests
* Providing basic technical support and product part information
* Coordinating with internal departments on reworks of bespoke stock
* Setting up new customer accounts for online ordering
* Supporting promotions and mailshots for customers in designated areas
* Managing assigned regions, working directly with Area Sales Managers
* Liaising with carriers to track deliveries and obtain proof of delivery (PODs)
* Maintaining and updating customer records
* Managing forward orders, call-offs, and projects
* Monitoring service levels, building customer rapport, and resolving queries for key accounts
As a Customer Service Advisor, you will have:
* A warm, approachable, and professional manner with a passion for delivering excellent customer service
* The ability to remain calm and solution-focused when handling difficult queries
* Strong organisational skills and the ability to manage time and workload independently
* A high level of attention to detail and accuracy
* Experience in customer service (preferably in a fast-paced office environment)
* A working knowledge of Microsoft Office (Word, Outlook, Excel)
* Sage experience is desirable but not essential
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