Customer Service Advisor, Chandler's Ford
Location: Chandler's Ford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ca8057cc0868
Job Views: 30
Posted: 17.06.2025
Expiry Date: 01.08.2025
Job Description
Customer Service Advisor
Welcome Bonus! We are eager to attract new talent who can make a difference in our workplace. Candidates offered a role and starting in a permanent position will receive a bonus of £750 gross (pro rata if part-time) in their first month’s pay.
About Us
Draper Tools is a family business with a rich history, a supportive ‘family culture’, and a passion for continuous improvement. We value opinions, embrace new ideas, and foster a collaborative, proactive environment. We are excited about our new partnership with Southampton Football Club.
Join us as a Customer Service Advisor in our Customer Service department. You will provide exceptional service to Draper Tools customers, handling calls and emails promptly and professionally.
Benefits
* Full-time hours with flexible start and finish times
* Holidays starting at 25 days, with options to purchase additional leave
* Staff discount on Draper products
* Long service bonus
* Ad-hoc rewards and recognition
* Day off for your birthday
* Cycle to Work Scheme
* Employee discount scheme for gym memberships, groceries, holidays, and more
Responsibilities
* Support customers via phone or email, aiming to exceed expectations
* Manage queries from investigation to resolution, escalating when necessary
* Enhance customer satisfaction and loyalty through effective communication
* Use product and company knowledge to resolve issues within SLAs
* Process manual orders as needed
* Assist Area Sales Managers
Skills
* Experience in a similar role
* Team player passionate about customer satisfaction
* Polite, friendly, professional
* Confident on the phone
* Excellent communication skills
* Proactive problem solver
* Organized and structured
* Ability to adapt in a fast-paced environment
* Experience with email ticketing systems (preferred)
* Good IT skills, familiar with MS Office
If interested, please apply through our Applicant Tracking System by clicking the link.
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