We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best‑known food, beverage, and nutrition brands.
Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value‑added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader.
Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.
Account Manager - Value Added
Department: Sales, Distribution
Location:Itasca, IL
Type:Full-time
Summary
The Account Manager supports profitable revenue growth across Prinova’s Value-Added divisions by managing the day-to-day execution of assigned customer programs. This role partners closely with Sales, who are responsible for originating opportunities and setting overall customer strategy, and focuses primarily on Value-Added business while supporting initiatives across all Prinova divisions. The Account Manager owns execution and follows projects end-to-end, from initial opportunity handoff through commercialization and ongoing supply. The role ensures clear communication, internal alignment, and accountability across cross-functional teams.
Essential Duties and Responsibilities
* Serve as a day-to-day commercial point of contact for assigned accounts, owning execution and coordination once opportunities are originated and scoped in partnership with Sales.
* Own and manage a portfolio of existing customers, driving organic growth through program execution, service excellence, and incremental expansion within approved scope.
* Support new business opportunities following handoff from Sales, focusing on onboarding, commercialization, and execution of contracted programs.
* Manage customer programs end-to-end from initial handoff through first production, ongoing supply, and lifecycle management.
* Coordinate cross-functional teams, including Project Management, Product Development, Operations, Planning, Quality, Customer Service, and Finance—to ensure alignment, accountability, and timely execution.
* Ensure customer requirements, commercial commitments, and operational constraints are clearly communicated and understood across internal teams.
* Monitor program performance, timelines, risks, and deliverables, proactively identifying issues and driving resolution.
* Support pipeline visibility, forecast accuracy, and internal planning through accurate CRM data and program tracking.
* Partner closely with Sales to ensure smooth opportunity handoffs, clear ownership, and consistent customer communication.
* Maintain strong product, process, and market knowledge to support customer needs and identify incremental opportunities within existing accounts.
* Represent Prinova in customer meetings, site visits, and cross-functional discussions as needed to support account execution.
* Follow and enforce cGMP guidelines and applicable SOPs in all customer programs and interactions.
* Perform other duties as assigned in support of customer execution and business operations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and/or Experience
* Bachelor’s degree preferred, ideally in business, science, or a related field.
* 5+ years of experience in contract manufacturing, nutrition, or a related industry, focused on customer relationship management, program execution, and cross-functional coordination.
Required Skills/Abilities
* Proven ability to manage and grow existing customer portfolios while delivering revenue and margin objectives.
* Proficiency in CRM systems, Excel, and pipeline or program-tracking tools to support forecasting and reporting.
* Strong communication and stakeholder management skills, with the ability to navigate customer and internal discussions.
* Ability to work independently while coordinating closely with cross-functional teams, including Operations, Project Management, Quality, and Finance.
* Willingness to travel as needed to support key accounts and onsite engagements.
Travel
Up to 40% travel within the assigned territory and to other locations in the US to attend training and support business needs.
Work Conditions & Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to lift up 10 lbs.
* Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment
* Ability to view a computer screen and type for extended hours
* Ability to sit and stand for extended periods of time
* Ability to work around a variety of different smells and aromas
* Ability to adjust work schedule as business needs require
Quality/Safety Responsibilities
All Prinova employees are required to ensure compliance standards with food safety, food defense, and food quality (FDA, ILDPH, FSMA, and BRC).
It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.
What’s in it for you?
Competitive Pay – $90,000 - $150,000 annually + Eligible Bonus
Experience, education, geographic location and shift all taken into consideration.
* Employer paid STD and LTD
* HSA and FSA
* Paid Maternity and Paternity Leave
* PTO
* Employer paid Basic Life Insurance
* 401(k) & Roth with employer match
* Voluntary - Critical Illness, Hospital Indemnity, Accident
* Personal growth, including training and development opportunities
Disclaimer: Prinova is committed to providing equal opportunities without regard to race, color, religion, sex, pregnancy, creed, national origin, age, physical or mental disability, protected medical condition, medical leave, marital status, citizenship status, ancestry, veteran or military status, sexual orientation, genetic information, domestic violence victim status, Civil Air Patrol status, or any other characteristic or group status protected under applicable law.
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