Complaints Administrator. Based in Whitechapel. Permanent. Office based. 42.5 hours per week. £30,000 per annum.
Key Responsibilities
* Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
* Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
* Transfer and maintain accurate information across relevant client and company systems.
* Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
* Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
* Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
* Provide additional administrative support to the contract team as required.
Key Skills and Experience Required
* Experience in an administrative role
* Strong organizational skills with the ability to manage multiple tasks and deadlines
* Proficiency in Microsoft (Excel, Word, Outlook)
* Excellent communication skills, both written and verbal
* High attention to detail and accuracy in all administrative processes
* Proactive and solution focused with a positive attitude
* Strong problem-solving skills and ability to work under pressure
* Excellent time management and prioritization skills
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