Posted: 16 June
The role
Resident Engagement Officer
Location: Home Based, covering theNorth East
Salary : A GBP 32,300 per annum plus A GBP 3,715 car allowance
Vacancy Type: Permanent, Full Time
It matters. So were bringing it closer to home.
Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. Weve listened.
Thats why were creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
We need a Resident Engagement Officer , internally known as a Customer Engagement Officer, who is motivated by real community impact : someone who doesnt just gather feedback, but turns it into meaningful change for customers and neighbourhoods.
This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.
What youll be doing
Youll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.
In this role, you will:
* Deliver a wide range of engagement activities : from community events and workshops to digital and survey:based insight
* Build strong, trusted relationships with residents, including those from underrepresented or harder:to:reach groups
* Turn customer feedback into clear, actionable insight that drives service improvements
* Support colleagues across the organisation to engage effectively and confidently with customers
* Coordinate and support customer panels, forums and scrutiny groups
* Capture, analyse and share feedback to influence decision:making at all levels
* Promote engagement opportunities using a variety of channels to maximise reach and inclusion
* Work collaboratively across teams to ensure customer voice leads to real, visible change
* Represent Stonewater within local communities, partnerships and events
* Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations
What youll bring
Youre someone who connects easily with people and genuinely cares about making a difference.
Were looking for:
* Experience in customer engagement, community work, or customer service
* Strong communication skills, with the ability to engage a wide range of audiences
* A natural ability to build trust and rapport with customers and community groups
* Good organisational skills and attention to detail
* An understanding of housing services or a strong willingness to learn
* A clear commitment to equality, diversity and inclusion
* Confidence working independently while staying connected to a wider team
* IT confidence, including using digital tools to support engagement
Location and flexibility
This role is home based, but youll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.
Why join us?
At Stonewater, our customer promise is We are proud to make things personal; if it matters to our customers, it matters to us.
This is a chance to help shape services that truly reflect what customers need. If youre motivated by customer impact and want to be part of an organisation that is committed to listening and improving, wed love to hear from you.
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.
careers.stonewater/jobs/7607829:resident:engagement:officer
