Customer Liaison Officers provide essential administrative support to meet customer expectations and the business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.
Key Responsibilities of a Customer Liaison Officer
* Coordinate visit arrangements
* Provide customers with visit confirmations and quotes
* Coordinate and book travel arrangements
* Progress casework in line with company process and policy
* Maintain and update databases
* Respond to internal and external inquiries
* Perform general administration tasks
* Support other teams and departments
* Assist in organising meetings
Key Competencies of a Customer Liaison Officer
* Have excellent customer service skills
* Display accurate written and clear verbal communication skills
* Have demonstrable experience of working as part of a team
* Be able to prioritise workload to meet deadlines
* Have good knowledge of Microsoft Office software
Benefits
* 25 days holiday
* Hybrid working (After full training is complete)
* Cycle to work scheme
* Childcare vouchers
* Flexible benefits programme
* Pension
* 3x life assurance
* Onsite parking - not guaranteed
* Health cash plan
Due to...