Role Summary
This Workplace experience role combines front-of-house reception duties with operational support for facilities management. The successful candidate will be the first point of contact for visitors and staff, while also playing a key role in maintaining the safety, functionality, and efficiency of the London environment. This position is ideal for someone looking to grow within facilities management while maintaining a strong customer service presence.
Key Responsibilities
* Serve as the primary point of contact for all visitors, ensuring a professional and welcoming experience.
* Manage switchboard operations, directing calls and messages appropriately.
* Maintain a clean, organized, and presentable reception area at all times.
* Coordinate meeting room bookings, set-ups, and AV support as required.
* Handle incoming and outgoing mail, courier services, and deliveries.
* Maintain visitor logs and issue access passes in line with security protocols.
* Support internal communications and announcements for campus-wide updates.
* Conduct daily walkthroughs of the premises to identify and report maintenance issues.
* Assist with coordination of planned and reactive maintenance activities.
* Issuing of Security passes - ensuring that the correct data has been recorded and placed on tracker
* Conduct weekly security pass audits
* Monitor and replenish stock levels of office supplies, cleaning products, and first aid kits.
* Support compliance with health & safety regulations, including fire safety checks, risk assessments, and incident reporting.
* Liaise with external contractors, vendors, and service providers to ensure timely and quality service delivery.
* PPM Schedule Management
* Client reporting
* Event Management - start to end
* PO Management
* Assist with space planning, office moves, and minor furniture installations.
* Maintain accurate records of maintenance logs, service reports, and compliance documentation.
* Support sustainability initiatives and waste management practices across the site.