Rapid Response Engineer
Harrogate
A hybrid role to support sales, technical support and service departments both in the field and on site in Harrogate.
You will be required to support customers on-site with equipment delivery, demonstration, training, problem solving, repairs as well as
undertaking workshop-based service and repair of electro-mechanical equipment.
The role
* Learn the company product range and become an expert in knowledge and application
* Provide on-site customer support, problem solving, repairs and lateral thinking
* Provide customer demonstrations for hire and loan equipment
* Provide support at exhibitions and conferences
* Production and repair support
* Assist with the completion of documentation for field trials with customers - Risk Assessment, Method Statements, Safe Systems of Work, G23.
* Work within and take ownership of the ISO9001, ISO14001, ISO27001 and ISO45001 processes
Complete and pass courses:
* SHEA Gas safety Passport
* SHEA Water safety Passport
* National Water Hygiene 'Blue Card'
As a Support Engineer, you will need to:
* Be a team player, willing to go the extra mile to maintain excellent customer satisfaction
* Happy to work away 1 to 2 nights per week
* Operate as a standalone support engineer.
* Ideally hold an Engineering or Electronic qualification
* Have excellent communication skills and be happy to speak to new customers, suppliers and people whilst always looking for new business opportunities
* Have a full clean UK driving licence.
* Have an inquisitive mind, with an interest in mechanical and electronic items, and happy to problem solve
* Anyone with previous experience in water or gas industry would be of great interest
The company:
Growing SME with a great working environment who are well known in their industry with an excellent reputation of providing quality products.
Full training given on the product range. They offer the opportunity for development and freedom to help shape exciting brands across many channels.
Call Yasemin at Travail on (phone number removed)
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy