Junior IT EUC Engineer – National Enquiry Centre, Glasgow
37.5 hours per week, Permanent. Salary up to £27,500 per year (depending on experience, training and qualification).
Overview
Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties Of This Role Include
* Support the delivery of a reliable and secure End User Computing (EUC) service across the organisation.
* Provide remote and desk‑side support for end‑user devices, resolving incidents and service requests.
* Assist with device builds, deployments, replacements and upgrades in line with EUC standards.
* Support joiner, mover and leaver processes, including device preparation and logistics.
* Maintain accurate IT asset and licence records, ensuring data quality and compliance.
* Assist with swap stock management, device collections, and secure hardware disposal.
* Escalate complex issues appropriately and document all activity in the service management system.
* Contribute to EUC projects, service improvements and documentation.
* Work collaboratively with IT colleagues and site teams, maintaining a customer‑focused approach.
Applicants Should Meet The Following Criteria
* Educated to HNC/HND, NVQ Level 3, or equivalent in IT, Computing, or a related discipline, or equivalent practical experience in an IT support or EUC‑focused role.
* Microsoft fundamentals‑level knowledge or certification (e.g. Microsoft 365 Fundamentals, Azure Fundamentals), or equivalent working knowledge of Microsoft end‑user technologies.
* Evidence of ongoing professional development in IT (e.g. vendor training, certifications in progress, or structured workplace learning).
* Experience working in an IT support or End User Computing environment (e.g. Service Desk, Desktop Support, Field/Site Support, or EUC/Workplace Technology/Device Support teams).
* Hands‑on experience supporting Windows‑based end‑user devices (e.g. desktops, laptops, or mobile devices).
* Experience providing remote and/or desk‑side user support with a customer‑focused approach.
* Practical experience maintaining accurate records (e.g. tickets, asset records, and documentation).
* Microsoft certifications at associate level (or in progress) (e.g. Microsoft 365 Endpoint Administrator Associate; Modern Desktop Administrator MD-102 or legacy equivalents) desirable.
* ITIL® Foundation (or working knowledge of ITIL principles) desirable but not essential.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
* 25 days holiday per year + bank holidays, increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
* Friends & Family Hospital Discounts.
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
* Access to resources, tools and services to support your wellbeing.
* Employee recognition programmes.
* Industry leading training and development opportunities.
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