Field Service Engineer (cover CA and LA postcodes)
Cennox UK and Ireland are recruiting an experienced Field Service Engineer to cover Penrith, focussing on the CA and LA postcodes.
As a field engineer, you will work independently to resolve hardware and software issues with devices whilst being fully supported with all relevant training and over the phone technical support as required.
You will be provided with a company van (which can be used for personal mileage should you wish to opt in to this benefit), a mobile phone, laptop and full training to enable you to work autonomously in the field.
Responsibilities
* Maintain and repair technical hardware issues within customer estates i.e., ATM machines, self-service kiosks and lockers to name a few; diagnose system problems and repair them while keeping in line with service level agreements.
* Provide excellent customer service and always remain professional when dealing with clients, ensuring you communicate accurately between all departments to provide smooth resolutions for customers.
* Attend training classes to ensure you are capable and confident at fulfilling service levels; be comfortable working both independently and within a team.
Qualifications and requirements
* Experience in a transferable field such as working on ATMs, vending machines, mechanical experience or other hardware, plus working knowledge of Windows-based software.
* Customer-facing experience and a full, valid driving licence.
* Willingness to work a 9-hour day (1 hour lunch) on rotational shifts covering 7am–7pm and 1 in 4 weekends.
Benefits
* Competitive salary with overtime (guidance: £4-5k extra per year).
* 22 days annual leave (plus Bank Holidays); pension scheme; 2x life assurance; optional Healthcare plan with discounts; Employee Assistance Programme and more.
* Refer a Friend scheme and other company benefits.
How to apply
To apply, please submit your CV or contact our Recruitment team for more information.
As a Disability Confident employer, we welcome applicants with disabilities and will offer interviews to those who meet the minimum job requirements; please indicate any adjustments you need prior to your interview.
As part of pre-employment screening, successful candidates will undergo checks including financial, criminal record checks and references.
Additional information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Retail
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