Job summary
Join our team as an Inclusion HealthCare Navigator and make a real difference. You'll be the first friendly face or voice our patients encounter, helping them access the right care and support they need. From managing appointments and responding to queries, to guiding individuals toward vital health and community services, you will play a key role in improving wellbeing and inclusion. Working closely with our dedicated wellbeing team, you will support some of the most vulnerable groups including people experiencing homelessness and asylum seekers, ensuring that everyone receives compassionate, accessible, and person-centred care. If you are empathetic, organised, and passionate about helping others, this is your opportunity to make a meaningful impact in a supportive and purpose-driven environment.
We encourage early applications as this vacancy may close early if sufficient suitable applications are identified.
Main duties of the job
To act as the first point of contact for patients providing both health and wellbeing navigation. The role will support patients by managing phone and face to face queries, booking appointments, and directing individuals to the right service. The postholder will work closely with the wellbeing team to provide care navigation, advocacy, and signposting, with a focus on inclusion health groups such as people experiencing homelessness, asylum seekers, and other vulnerable populations.
About us
Bevan is a growing, progressive and award winning Social Enterprise. We provide a range of primary, community and hospital based healthcare services in Bradford, Leeds, Wakefield, Calderdale & North Yorkshire, for people who are homeless or vulnerably housed, refugees and people seeking asylum, and other groups who find it hard to access mainstream healthcare.
"Health, Hope and Humanity"
VISION
Health equality and wellbeing for all
MISSION
Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change the lives of people in need and enable local communities to thrive.
Details
Date posted
05 February 2026
Pay scheme
Other
Salary
£21,392.80 a year FTE £26,741
Contract
Permanent
Working pattern
Part-time
Reference number
B
Job locations
14 Piccadilly
Bradford
West Yorkshire
BD1 3LS
Job description
Job responsibilities
Patient Contact and Navigation
Serve as the first point of contact for patients and visitors, providing a professional and compassionate service.
Manage phone and face to face enquiries, book appointments, and handle patient requests efficiently.
Identify patient needs and direct individuals to appropriate clinical, wellbeing, or community services.
Maintain accurate records and ensure confidentiality in all interactions.
Patient Liaison, Wellbeing and Safety Net Support
Work within the Safety Net scheme to support vulnerable patients who need additional help attending appointments and engaging with care.
Build positive, trusting relationships with patients to understand their barriers to accessing healthcare.
Provide tailored practical and emotional support to help individuals attend appointments and follow through with agreed care plans.
Liaise with clinicians, reception, and the wellbeing team to ensure patients on the Safety Net register receive coordinated and compassionate support.
Accompany or assist patients with arranging transport, appointment reminders, and communication where appropriate.
Maintain accurate documentation of contact and outcomes in line with practice procedures.
Escalate safeguarding or welfare concerns promptly to the appropriate staff member
Special Allocation Scheme
Provide cover and support for the Special Allocation Scheme (SAS) as required.
Manage a caseload of patients registered under the scheme, ensuring that they receive consistent and appropriate care within agreed protocols.
Act as a key liaison point for these patients, maintaining clear communication and ensuring their care needs are met in line with practice and NHS England guidance.
Collaborate with the wider multidisciplinary team to support safe, respectful, and effective engagement with patients in the scheme
Collaboration and Advocacy
Work as part of the multidisciplinary team including GPs, nurses, OTs, and wellbeing staff.
Liaise with local agencies, charities, and support networks to enhance patient access to services.
Advocate for patients experiencing barriers to healthcare, promoting equality and inclusion.
Contribute to team meetings, supervision, and service development discussions.
Administrative and Practice Support
Contribute to the smooth running of reception and administrative systems within the practice.
Ensure accurate data entry on SystmOne and other systems.
Support the coordination of patient communications, referrals, and service information.
Maintain knowledge of practice policies, including safeguarding, data protection, and health and safety.
Assist with patient registration, record requests, and information updates where required.
Safeguarding and Compliance
Recognise and escalate safeguarding concerns in line with policy and training.
Uphold data protection, confidentiality, and equality standards at all times.
Participate in regular training and professional development to maintain competence in both administrative and wellbeing duties.
Job description
Job responsibilities
Patient Contact and Navigation
Serve as the first point of contact for patients and visitors, providing a professional and compassionate service.
Manage phone and face to face enquiries, book appointments, and handle patient requests efficiently.
Identify patient needs and direct individuals to appropriate clinical, wellbeing, or community services.
Maintain accurate records and ensure confidentiality in all interactions.
Patient Liaison, Wellbeing and Safety Net Support
Work within the Safety Net scheme to support vulnerable patients who need additional help attending appointments and engaging with care.
Build positive, trusting relationships with patients to understand their barriers to accessing healthcare.
Provide tailored practical and emotional support to help individuals attend appointments and follow through with agreed care plans.
Liaise with clinicians, reception, and the wellbeing team to ensure patients on the Safety Net register receive coordinated and compassionate support.
Accompany or assist patients with arranging transport, appointment reminders, and communication where appropriate.
Maintain accurate documentation of contact and outcomes in line with practice procedures.
Escalate safeguarding or welfare concerns promptly to the appropriate staff member
Special Allocation Scheme
Provide cover and support for the Special Allocation Scheme (SAS) as required.
Manage a caseload of patients registered under the scheme, ensuring that they receive consistent and appropriate care within agreed protocols.
Act as a key liaison point for these patients, maintaining clear communication and ensuring their care needs are met in line with practice and NHS England guidance.
Collaborate with the wider multidisciplinary team to support safe, respectful, and effective engagement with patients in the scheme
Collaboration and Advocacy
Work as part of the multidisciplinary team including GPs, nurses, OTs, and wellbeing staff.
Liaise with local agencies, charities, and support networks to enhance patient access to services.
Advocate for patients experiencing barriers to healthcare, promoting equality and inclusion.
Contribute to team meetings, supervision, and service development discussions.
Administrative and Practice Support
Contribute to the smooth running of reception and administrative systems within the practice.
Ensure accurate data entry on SystmOne and other systems.
Support the coordination of patient communications, referrals, and service information.
Maintain knowledge of practice policies, including safeguarding, data protection, and health and safety.
Assist with patient registration, record requests, and information updates where required.
Safeguarding and Compliance
Recognise and escalate safeguarding concerns in line with policy and training.
Uphold data protection, confidentiality, and equality standards at all times.
Participate in regular training and professional development to maintain competence in both administrative and wellbeing duties.
Person Specification
Values
Essential
* Commitment to confidentiality and safeguarding patient information.
* Equality, diversity and inclusion.
* Flexible and adaptable approach to workload.
* Commitment to supporting team working and service delivery.
Desirable
* Willingness to development knowledge of inclusion health and the needs of vulnerable patient groups.
Qualifications
Essential
* GCSE English and Maths ( or equivalent)
* Willingness to undertake training relevant to the role including safeguarding, inclusion health and data protection
Desirable
* Additional qualifications or training in administration or record keeping.
Experience
Essential
* Previous experience in an patient facing role.
* Understanding of confidentiality, safeguarding and data protection.
* Knowledge of handling sensitive information securely.
* Knowledge of barriers faced by vulnerable or inclusion health groups
Desirable
* Experience in healthcare or primary care environment.
* Familiarity with NHS systems and processes.
* Experiencing working with people in crisis or with complex needs.
* Understanding of the Special Allocation Scheme or similar patient support programmes.
Skills
Essential
* Strong interpersonal and communication skills, both written and verbal.
* Ability to build trust and engage sensitively with people from diverse backgrounds.
* Strong organisational skills.
* IT literate, including Microsoft office.
* Ability to work independently and as part of a team.
Desirable
* Experience using clinical IT systems (SystmOne).
* Experience in coordinating appointments, caseloads and support plans.
* Ability to facilitate or assist in group activities or wellbeing sessions.
Person Specification
Values
Essential
* Commitment to confidentiality and safeguarding patient information.
* Equality, diversity and inclusion.
* Flexible and adaptable approach to workload.
* Commitment to supporting team working and service delivery.
Desirable
* Willingness to development knowledge of inclusion health and the needs of vulnerable patient groups.
Qualifications
Essential
* GCSE English and Maths ( or equivalent)
* Willingness to undertake training relevant to the role including safeguarding, inclusion health and data protection
Desirable
* Additional qualifications or training in administration or record keeping.
Experience
Essential
* Previous experience in an patient facing role.
* Understanding of confidentiality, safeguarding and data protection.
* Knowledge of handling sensitive information securely.
* Knowledge of barriers faced by vulnerable or inclusion health groups
Desirable
* Experience in healthcare or primary care environment.
* Familiarity with NHS systems and processes.
* Experiencing working with people in crisis or with complex needs.
* Understanding of the Special Allocation Scheme or similar patient support programmes.
Skills
Essential
* Strong interpersonal and communication skills, both written and verbal.
* Ability to build trust and engage sensitively with people from diverse backgrounds.
* Strong organisational skills.
* IT literate, including Microsoft office.
* Ability to work independently and as part of a team.
Desirable
* Experience using clinical IT systems (SystmOne).
* Experience in coordinating appointments, caseloads and support plans.
* Ability to facilitate or assist in group activities or wellbeing sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bevan Community Benefit Society
Address
14 Piccadilly
Bradford
West Yorkshire
BD1 3LS
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Bevan Community Benefit Society
Address
14 Piccadilly
Bradford
West Yorkshire
BD1 3LS
Employer's website
(Opens in a new tab)
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