Job Description: Accounts Payable Team Member Hybrid working with up to 3 days per week working from home Salford Quays, Manchester Permanent Salary £26K - £31K per annum dependent upon experience Full time 37.5 hours per week Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. How you’ll help us make health happen: This is a great role to develop your career in finance. Here's what you'll be involved in: Responsibilities: Create and maintain accurate suppliers Work all mailboxes, work queues and exceptions within agreed SLA To ensure all supplier invoices are processed accurately, efficiently and in a timely manner to the deadlines specified To ensure all non supplier payment forms and uploads are processed accurately, efficiently and in a timely manner to the deadlines specified Complete all daily audit and control checks To process all paycycles and urgent payments are validated and produced accurately and on schedule To ensure supplier statements are reconciled to strict deadlines and any outstanding issues are actioned and resolved Produce ad hoc reports for Management covering all KPI’s To respond and deal with escalated internal and external customer queries, complaints and legal demands, maximising the opportunities to create high levels of customer satisfaction, ensuring focus on resolving issues at source to stop from happening in the future Recovery of monies resulting from overpayments and credit balances. Resolve returned payments and unidentified bank items Production and maintenance of procedure documents Key Skills / Qualifications needed for this role: Qualification and Skills Graduate calibre Excellent numerical skills and ability to gather, analyse and interpret data from multiple sources and to identify and analyse root causes of issues Proven numeracy skills and a proactive approach to work with a meticulous attention to detail The ability to adapt to rapid changes within the business Proven ability to work under pressure and meet stretching and tight deadlines Fast learner, can-do attitude and strong desire to manage spend and improve customer service Confidence with utilising interpersonal skills with management at all levels High degree of energy, drive and enthusiasm The jobholder will be expected to pursue a programme of personal development A customer service ethic and a professional telephone manner are essential Advanced PC skills 1 year experience working in a Finance environment within financial processing (or equivalent) Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email: careers@bupa.com Time Type: Full time Job Area: Finance & Accounting Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.