Customer Technical Manager – Fresh Produce A leading player in the fresh produce industry is on the hunt for a talented Customer Technical Manager to join its dynamic team. This is an exciting opportunity for someone with a strong technical background who thrives on building customer relationships and ensuring top-tier quality standards. This role will be focused on M&S. In this role, the Customer Technical Manager will: * Drive and maintain productive relationships with key retail customers, acting as a trusted technical partner. * Provide expert input into customer strategies, ensuring technical excellence and product integrity every step of the way. * Take ownership of customer specifications, making sure they’re accurate, up-to-date, and clearly communicated across the business. * Lead on the resolution of product quality issues, investigating root causes and implementing corrective actions. * Monitor product performance through the supply chain, safeguarding quality, freshness, and compliance with industry standards. * Support innovation by proactively contributing to new product development and enhancing supplier processes. What makes the ideal candidate? * A solid technical background, ideally with experience of fresh produce. * Proven success in managing high-profile customer accounts. Experience of M&S would be an advantage. * Strong knowledge of certification schemes such as BRC, GlobalGap and Red Tractor. * Exceptional communication, problem-solving, and organisational skills. * A proactive, relationship-driven approach with the ability to influence at all levels. This role offers the chance to play a pivotal part in shaping the technical direction of high-value customer accounts while working within a supportive, fast-paced environment. Ready to make your mark? This is the perfect opportunity for someone who wants to combine technical expertise with customer engagement to deliver exceptional results. 5972IR