Experienced Automotive Sales Controller – BYD Exeter Salary: up to £57,278.78 per annum plus monthly fuel and insurance allowances! Hours: Averaging 42.5 hours per week on a rota basis. Shifts between 08:00–18:00 Monday – Friday and weekends on a rota basis Location: Hennock Road, Exeter (BYD) City West Country is looking for an experienced and motivated Sales Controller to join the successful Exeter BYD team! Join the Electric Revolution with BYD! This is your chance to join BYD (Build Your Dreams) – the global leader in new energy vehicles and a pioneer in EV technology. In 2022, BYD produced more vehicles than any other car manufacturer worldwide and currently leads the market in new energy vehicle sales. With operations spanning electric vehicles, renewable energy, and advanced battery technologies, BYD is committed to excellence, innovation, and environmental responsibility. Joining BYD means becoming part of a diverse and forward-thinking team that is shaping the future of mobility and clean energy while making a meaningful impact on communities worldwide. As we expand across the UK, we’re looking for an experienced sales consultant to join our forward-thinking team in Exeter! Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies ! What can we offer you? Insurance and Fuel Allowance Achievable bonus scheme - your earnings grow with your performance Top industry training Employee Car Scheme 25 days’ holiday bank holidays Scottish Widows salary sacrifice pension scheme Access to our exclusive Benefits Hub – discounts on big brands Employee Assistance Programme Cycle to work scheme and eye care vouchers Life assurance 1 x basic salaryLong Service Awards to celebrate your milestones What You’ll Be Doing As a Sales Controller you will d rive sales and profitability within the retail automotive environment by maximising opportunities, managing vehicle transactions, and consistently delivering excellent customer service. Key is you will support team success by ensuring compliance with company processes, contributing to financial targets, and assisting in the training and development of Sales Consultants. Key Responsibilities Oversee all customer enquiries, ensuring prompt responses, fair treatment, compliance, and a consistent customer journey that maximises sales opportunities. Coach and support Sales Consultants through regular quality checks, daily reviews, and adherence to the sales process to drive engagement, performance, and customer satisfaction. Act as the primary point of contact for customer interactions, handling complaints, second-facing enquiries, and adding value throughout the sales journey. Coordinate with sales and operational teams to ensure timely vehicle preparation and handover, accurate part-exchange processes, and complete supporting documentation. Maintain compliance by overseeing ITC records, deal sign-offs, and ensuring all customer interactions and transactions meet company standards and regulatory requirements. What We’re Looking For Previous sales experience within the Motor industry. Experience of a customer focused environment. Specialist knowledge of F&I and vehicle valuation Administration & IT skills Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base. Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]