We are looking for an experienced, friendly, and highly organised Reception Administrator to join our busy and welcoming team.
This is a key front-facing role within the practice, and we would particularly welcome applications from individuals who have previous experience working within a GP surgery or primary care setting.
You will be the first point of contact for our patients, staff, and visitors, delivering a professional, efficient, and compassionate service. Alongside reception duties, you will play an important role in supporting the wider administrative team to ensure the smooth and effective day-to-day running of the practice.
Main duties of the job
Provide a courteous & efficient reception service, welcoming patients & visitors in person and over the telephone.
Schedule appointments, manage patient records & update information on our systems accurately and confidentially.
Liaise with other staff to support effective service delivery.
Handle general enquiries, correspondence & administrative tasks such as filing, scanning and data entry.
Maintain patient confidentiality & uphold NHS values at all times.
We are looking for highly motivated people, who can work in a busy environment and who have excellent customer service skills. You must be capable of working as part of a team whilst using your own initiative. You are expected to provide a first class service to patients, projecting a positive and friendly image and act as a point of contact between patients and clinical staff.
The Practice is open 7 days a week to offer patients increased access and improve our staff's work:life balance. Successful applicants will work a fixed pattern over several days.
Morning hours are 7.45am-2pm and afternoon hours are 2pm-8pm.
Weekend hours are 8.45am-1pm and 1pm-5pm.
Additional hours may be available to the right candidate. Overtime is also available to cover annual leave.
Interviews will be held during the week 13th-17th April 2026.
Please be aware we do not offer visa sponsorship.
About us
Our clinical team comprising of 2 partners, 8 salaried GPs, Trainee GPs plus a highly experienced Healthcare Team, First Contact Physios, Clinical Pharmacists, Dieticians, Social Prescribers, Adult and Children Mental Health Practitioners, Practice Manager, Assistant Practice Manager, and experienced reception/administration staff make up a great team.
We are an innovative practice using Workflow Optimisation, Pathology Go, AskMyGP, Docman, Accurx and Care Navigation.
We aim to give our reception/administration team the opportunity to learn all aspects of the role, so improving knowledge and job satisfaction.
If you are enthusiastic, reliable, and passionate about delivering excellent patient care through administrative support, we would love to hear from you.
Job responsibilities
Our job description is attached providing more information but an indication of the main areas of responsibility -
* Operation of telephone system
* Management of appointment systems
* Care Navigation
* Management of manual medical records
* Processing prescriptions
* Preparation of consulting rooms
* Start and end of day opening & closing procedures
* Use of all computer systems
* Scanning of correspondence onto medical records
* Referral processing to other healthcare providers
* Completion of medical reports & subject access reports
* Processing prescription requests
* Contacting patients re hospital appointments
* Ordering blood samples
Qualifications
* GCSE qualifications including Maths and English
* NVQ Level 3 in Customer Care
Experience
* Previous experience in a reception, administrative role or a position with customer facing experience.
* Excellent interpersonal and communication skills with a friendly, calm manner.
* Strong organisational skills and attention to detail.
* Confident in using IT systems, including Microsoft Office and patient management systems (training can be provided).
* Ability to work independently and as part of a team in a busy environment.
* Flexibility to work additional hours
* Experience of working in a GP practice
* Knowledge of EMIS, Docman, AskMyGP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience£12.71 - £13.21 per hour, rising based on experience
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