A leading contact centre management company in the UK seeks a Digital Services & Transformation Manager to lead digital innovation and optimization strategies. The role involves defining transformation roadmaps, ensuring compliance with governance frameworks, and improving operational efficiency through Lean Six Sigma methodologies. Candidates should have over 4 years of experience in contact centre management, a strong analytical mindset, and the ability to engage with stakeholders at all levels. This position offers opportunities to drive significant improvements in service delivery and customer experience.
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