Title: Student Experience Team Leader
Location: Bristol
Contract: Permanent
Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota)
Salary: £30,030 per annum
Bonus and benefits: performance-related bonus (paid twice per year)
Key Responsibilities
* Line‑manage a Student Experience Team, supporting performance, wellbeing, and day‑to‑day direction.
* Create rotas, set objectives, and ensure consistent service delivery.
* Act as the escalation point for incidents, responding with calm professionalism.
* Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
* Support students with welfare needs and everyday queries, fostering a positive living experience.
* Deliver events and activities that help residents connect and settle.
* Contribute to occupancy, revenue, and customer experience targets.
What We’re Looking For
* Experience managing or supervising a team.
* Strong customer service.
* A supportive, people‑first leadership style.
* Strong communication skills and the ability to stay level‑headed under pressure.
* Background in hospitality, customer service, accommodation, or retail is ideal.
* A collaborative approach and confidence working across different teams and shifts.
What’s on Offer
* Performance-related bonus (paid twice per year).
* 25 days annual leave including bank holidays, with options to buy/sell days.
* Pension contributions up to 11%.
* Life assurance (4× salary).
* Health cash plan, wellbeing support, and a range of employee benefits.
* Volunteering day, retail discounts, and development opportunities.
* Additional family‑support benefits, including discounted accommodation for dependants.
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