Job Description
3rd Line Support Engineer - County Durham - £30-38K
The Role: 3rd Line Support Engineer for MSP
Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments.
Main Duties and Responsibilities:
* Provide 3rd line support to end-users.
* Escalate & work with third party suppliers and vendors to successfully resolve issues
* Undertake audits and provide recommendations on customers' IT environment
* Resolve technical issues & assist other members of the support team
* Creation of technical design documentation and proposals
Knowledge, Skills and Experience Required:
* Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).
* Excellent design documentation skills
* Client focussed
* Confidence/willingness to make decisions; exhibit sound and accurate judgement.
* Quality management - ability to look for ways to improve and promote quality
* Strong troubleshooting ability
* Windows 10, 11 & Mac OS
* Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
* Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
* VoIP Phone Systems
* Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
* Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
Desirable Skills/Knowledge
* Knowledge of Aruba Central
* Knowledge of Sophos Firewalls
* Knowledge of the Autotask and Datto stack
What we will do for you:
* Opportunity to develop and improve your skills within a growing company
* Provide you with ongoing training and support in multiple technical specialisms
* The chance to travel to various events and countries to aid professional development
* Competitive salary with the chance to earn even more as we grow.
3rd Line Support Engineer - County Durham - £30-38K