Reporting to the
Credit Supervisor
, the
Credit Controller
will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.
Duties & Responsibilities
* Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions
* Dealing with application forms
* Contacting customer regarding the Exposure on the fuel cards and expired credit limits
* Dealing with additional card orders, card limits and change of details
* Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
* Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records
* Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone
* Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans
* Any other duties as may be reasonably required
Requirements
Education & Experience
* Previous Credit Controller or debt recovery experience required
* Good standard of education preferably with a 'C' or equivalent in English and Maths
* Experience working in an office environment, preferably within a Credit/Accounts department
* Working knowledge of Microsoft Office packages - Word, Outlook and Excel
* Accuracy and attention to detail with good numeracy skills
* Good communicator with professional and confident telephone manner.
* Methodical with ability to organise and prioritise
* Enthusiastic and motivated with the ability to work well individually and as part of a team
Benefits
* Salary of £26,410 per annum
* An additional day annual leave for your birthday
* Free breakfast
* Sociable working hours, no weekends or evenings
* Early Friday finish
* Fun, supportive working environment
* Dress down office
* 25 days annual leave plus bank holidays
* Pension
* 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
.