Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and fresh perspectives on intimacy. We offer high-quality sex toys, lingerie, accessories, and lifestyle products via our premium online shopping experience and international retail partnerships.At Lovehoney, we employ over 800 passionate individuals across 9 global offices. Our team thrives by doing things differently and challenging expectations to make a lasting positive impact in people’s lives.Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!We are currently looking for a Customs Expert to join our Global Supply Chain team in Berlin, Bath, or Lyon. This critical role ensures smooth and compliant international movement of goods by managing customs regulations, trade compliance, and documentation.
What you will do
1. Stay current with global customs regulations, trade laws, and compliance standards.
2. Provide expert customs guidance to internal teams across procurement, transportation, and sales.
3. Collaborate with customs brokers and freight forwarders to ensure timely and accurate clearance.
4. Classify products according to HS codes and maintain up-to-date knowledge of tariffs, duties, and taxes.
5. Prepare and process customs declarations, certificates of origin, and shipping documentation.
6. Coordinate customs compliance across different transportation modes (air, sea, road, parcel).
7. Conduct internal audits and implement corrective actions to address compliance risks.
8. Organise and maintain customs-related documentation for audits and reporting.
9. Resolve customs issues (, delays, inspections, disputes) in collaboration with internal and external stakeholders.
10. Monitor and advise on regulatory changes that affect global import/export operations.
What you should bring
11. 5+ years of experience in customs regulations, international trade, and compliance, ideally within a retail or logistics environment.
12. Degree in International Trade, Supply Chain, Customs Administration, or related field, or equivalent professional certifications.
13. Deep knowledge of customs laws, HS classification, dangerous goods, and trade agreements.
14. Analytical skills with a high level of accuracy and attention to detail.
15. Strong written and verbal communication skills to engage non-expert stakeholders.
16. Proficiency with customs declaration tools and compliance software.
17. Ability to manage priorities and resolve customs-related challenges independently.
18. High integrity and commitment to compliance, with a proactive and adaptable mindset.
What we can offer you
19. A competitive salary that values your skills and expertise, because we know you deserve it.
20. Secure your financial future with a comprehensive pension scheme.
21. Keep your mind and body in top shape with a health cash plan and gym discounts, including £15/month toward your chosen gym.
22. Treat yourself and your loved ones with our generous staff discounts and fantastic annual bonus scheme.
23. Work with a company that cares about your well-being and success and join our supportive and dynamic team.
24. Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.
Our interview process
25. CV review
26. Interview with one of our Talent Acquisition Team Members
27. Hiring Manager Interview
28. Leadership Interview
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Our privacy policy is available here: