Our Practice Manager is retiring after 15years and we are looking for an accomplished manager with excellentinterpersonal and organisation skills to manage the operational aspects of thepractice and work alongside the partners on business and finance aspects.
Ideally, we are looking for full-time hoursbut will consider part-time for a minimum of 30 hours over 4-5 days.
Although experience of working in generalpractice is ideal, we welcome applications from candidates who can demonstratethey have the experience and skills we are looking for. There will be anopportunity of a handover from our current Practice Manager.
Main duties of the job
We are looking for a manager who has exceptional organisation skills,who will lead the team, with a focus on compliance, implement and maintainsystems and processes and deal with the HR functions within the practice.
The successful candidate will have a positive and approachable manner, excellentcommunication skills, along with the ability to prioritise the varied workloadof a Practice Manager. They willalso be proactive, process driven and able to find solutions. They will have strong HR skills and experience of managingteams and regulatory compliance.
A Business Manager who deals with thebookkeeping, payroll, data quality, targets and claims, along with two AdminSupervisors and a Reception Manager support the role and there is also a Nurselead.
About us
Our patient list size is approximately 12,500 andwe have 5 GP Partners operating from the Grand Ocean building in Saltdean, anart-deco former Butlins hotel, just a short stroll from the sea and 5 milesfrom the centre of Brighton.
Job responsibilities
Oversee the management of the day-to-day operationsof the practice, ensuring that staff achieve their primary responsibilities.
Manage the HR processes, including recruitment,relevant checks, contractual issues, appraisals and staff performance.
Workforce planning to ensure a good skill mix withstaff having the appropriate level of training to enable them to carry outtheir individual roles and responsibilities effectively.
Ensure employment law and legislation is adheredto.
Liaise with the Primary Care Network (PCN) andlocality commissioners, attend meetings and promote collaborative working.
Provide support and advice to the partnership andkeep them updated on practice matters.
Keep up to date with developments and changeswithin primary care.
Liaise withthe Finance Lead on payroll and pensions, ensuring accurate reporting andsubmissions.
Work closelywith the Finance lead and Partners on financial planning, budget setting etc.
Ensure the practice explores all opportunities tomaximise income and reduce expenditure.
Ensure Quality and Outcomes Framework (QOF) andcommissioned service targets are met.
Manage the significant event and complaintsprocesses, in line with current legislation and guidance.
Manage contracts and maintenance for services andequipment.
Oversee the review and update of all practicepolicies and procedures.
Lead and coordinate projects within the practice.
Oversee the management of the practice IT system,including compliance with the Data Security Protection Toolkit (DSPT).
Coordinate the practice development plan andbusiness continuity plan.
Assist in the preparation of business cases for newservices and provide project management, as required.
Ensure on-going CQC compliance.
Ensure the practice maintains compliance with itsNHSE contractual obligations.
Provide advice and support to the staff and thepartnership to ensure effective team working.
Manage effective communication, both internal andexternal and ensure the website and other communication platforms areaccurate and up to date.
Facilitate partners and practice meetings and maintain an up-to-date action plan.
Support the management of the Patient ParticipationGroup.
Manage estates and facilities, including health andsafety aspects and risk assessments.
Person Specification
Qualifications
* Literacy and numeracy skills sufficient to manage a small to medium sized business
* Educated to degree level in healthcare or business
Experience
* Experience of managing multidisciplinary teams
* Experience of HR processes, workforce planning and development
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of project management
* Experience of budgeting and forecasting
* NHS/primary care general practice experience
* Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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