Overview
Job Summary: To participate as a member of the Crownwood Healthcare team giving administrative support as required. This role will be split between reception duties for the Home and assisting the Operations Assistant with tasks for the Crownwood Healthcare group. This role will be four days per week, 9am-5pm (no weekends).
Responsibilities
* Answering the telephone and responding to emails, taking and receiving messages.
* Answering the door, welcoming visitors, other Health Professionals and dealing with enquiries.
* Placing weekly orders as required and receiving mail and any other deliveries.
* Showing prospective client’s families around the Home and liaising with staff when new residents arrive.
* Liaising with all care staff, nurses, maintenance and managers to assist with the efficient running of the Homes across the group.
* Assisting in maintaining staff, resident and maintenance records, files, spreadsheets and perform regular audits.
* Assisting in maintaining financial records and handling money.
* Assisting with the recruitment and onboarding processes of the Homes, ensuring all paperwork is completed.
* Assisting with creating and monitoring the return of care contracts.
* Complying with all policies and procedures of the Company.
* Being fully conversant with Fire Procedures, Health & Safety policies and to report any accidents or unusual occurrences.
* Participating in staff meetings and taking minutes as required.
* Attending courses and complete regular online training when required.
* Maintaining the confidentiality of service users and staff in all respects.
Requirements
A good general education and knowledge of clerical and computer skills. Previous experience in an administrative role working with Microsoft Office preferred. Good organisational and interpersonal skills required as this role requires the ability to manage own workload and deal with the general public.
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