Job Description Project Support Officer – Housing Regeneration Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary – 6 months (with potential to extend) Pay Rate: £18.22 per hour (PAYE) Overview Pertemps Recruitment Partnership, in partnership with the London Borough of Harrow, is seeking a highly organised Project Support Officer to support the Housing Regeneration team within the Community Directorate. The role provides comprehensive project, administrative and customer-focused support to enable the successful delivery of Harrow’s Housing Regeneration Programme, including new affordable housing delivery, regeneration of existing homes, and related initiatives such as the Property Purchase Programme, Empty Property Programme and Extra Care Housing projects This is a varied and fast-paced role within a regulated local authority environment, requiring excellent organisational, communication and IT skills, and a strong commitment to customer service and public sector values. Key Responsibilities Organise and support project teams, including scheduling meetings, preparing agendas, taking minutes and ensuring agreed actions are completed. Maintain and update project documentation such as Project Initiation Documents (PIDs), project plans and risk registers. Ensure project information for high-value schemes is accurately recorded and available for audit purposes using the Council’s preferred ICT systems. Keep and maintain appropriate project and financial records to provide a clear audit trail of activity. Draft clear and accessible communications to residents, including newsletters, posters, letters, web content, social media updates and meeting notices. Maintain up-to-date project information across a range of channels, including web-based consultation platforms Act as a key point of contact for residents, customers and stakeholders, resolving complex and sensitive enquiries or complaints in a timely and effective manner. Essential Requirements Experience providing project, business or administrative support within a public sector, housing, regeneration or similar environment. Strong organisational skills with the ability to manage multiple projects and competing priorities to different timescales. Excellent customer service skills and experience dealing with a diverse range of residents and stakeholders. Excellent IT skills, including Microsoft Word, Excel and PowerPoint, and the ability to present complex information in accessible formats. Strong written and verbal communication skills, including minute-taking and report writing. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)