Overview
Passenger Assistance Agent
Location: Christchurch
Hours: up to 40 hours a week. Flexible hours including - split shifts, day, evenings shifts and weekends.
Hourly Rate: £12.21 Per Hour
Tru Talent are proud to be partnering with one of the UK's leading airports in their search for Passenger Assistance Agents to support terminal operations throughout the busy summer season.
Responsibilities
* Provide support to passengers with special assistance needs, including those with reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions requiring additional support.
* Ensure all assistance is delivered in a safe, compliant, and respectful manner, maintaining passenger dignity at all times.
* Assist passengers from arrival (forecourts, car parks, bus/coach stops, taxi stands) through to their aircraft seat and vice versa.
* Act as the main point of contact for special assistance passengers, offering a professional and courteous service throughout.
* Guide passengers through Customs and Immigration where required.
* Follow all relevant legislation, airport authority regulations, and BIA Handling Ltd SOPs.
* Operate specialist equipment and airline software as trained.
* Complete documentation and uphold the highest standards of safety and security at all times.
* Carry out aircraft cleaning and any additional duties as assigned.
Requirements
* Willing and able to work a variety of shifts, including days, evenings, nights, weekends, and public holidays.
* Fluent in spoken and written English, with strong communication skills.
* Able to follow set procedures while maintaining a flexible, solution-focused approach.
* Comfortable working in all weather conditions, when required.
* Demonstrates a genuine passion for delivering outstanding customer service.
* Self-motivated and capable of working independently with minimal supervision.
* Employment is subject to a satisfactory DBS and Security Check, along with the provision of five years of checkable employment or educational references, to be completed prior to your start date.
Click 'Apply Now' to take the next step in your career.
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