Job Description
About Us
Live Technology is at the forefront of professional audio, lighting and musical instrument distribution, proudly representing industry-leading brands in the UK and Ireland. We exclusively represent JBL Professional, Soundcraft, Martin Professional, Robert Juliat, Elation, Obsidian Control Systems, Stagesmarts, and more.
Our customers are passionate professionals who thrive on performance, know their gear inside-out, and bring magic to music festivals, arena concerts, stadium shows, West End shows and immersive experiences. As we are part of the Midwich Group, the UK’s leading trade-only distributor of AV and technology solutions our customers have access to even more technology solutions including LED and video projection, cables and accessories.
We are looking for talented people who share our passion for supporting extraordinary live experiences. If you want to be part of this exciting and dynamic business, we would love to hear from you. Join us and help shape the future of live entertainment and performance technology.
About the Role
From tours by Ed Sheeran, Stormzy and Oasis to major sporting events at Tottenham Hotspur Stadium and Twickenham, this role puts you at the heart of live events as our new Assistant Account Manager.
This is an excellent opportunity for someone looking to develop their career within the Live Events and Live Technology industry, by providing essential support to the Account Management team, playing a proactive role in supporting customer relationships, managing enquiries, and ensuring smooth operational processes across sales activities. Over time, this role will involve taking ownership of customer relationships and contributing directly to our business growth.
What you will be doing in this role
•Assist in the management and resolution of customer issues, ensuring a high standard of customer service.
•Support pricing, quotations, and stock management under guidance from the Account Manager or LIVE external/specialist
•Maintain and update CORE and other Midwich CRM systems, ensuring customer and order information remains accurate.
•Review and proactively action daily operational reports, including allocated orders not picked and back orders.
•Build and maintain strong relationships with customers and internal teams.
•Take ownership of specific customer accounts and relationships where appropriate.
•Provide general administrative and operational support to the sales team.
•Demonstrate a proactive approach to identifying opportunities to support customers and improve processes.
•Develop strong product knowledge, particularly across key live technology and AV brands.
•Assist with order processing where required.
•Cover Account Manager responsibilities during short-term absences.
•Support ad hoc projects and initiatives that contribute to team or company objectives.
What you will bring to the role
•Strong customer focus and commitment to delivering excellent service.
•Ability to build and maintain professional relationships.
•Team player with strong collaboration skills.
•Proactive mindset with the ability to take initiative.
•Excellent planning and organisational skills.
•Ability to work effectively under pressure and manage multiple tasks.
•High attention to detail and accuracy.
•Strong written and verbal communication skills.
•Effective time management and prioritisation skills.
•Ability to problem solve and resolve customer issues.
Why you should work here
•Contributory Pension Scheme
•Private Health Care
•Permanent Health Scheme
•Life Cover
•Profit Related Pay
•Paid Sickness Leave
•Staff Purchase Scheme
•Discounts from Local Businesses (dependant on location)
•Recruitment Finder’s Fee
•Employee Assistance Programme (EAP)
•Reduced Gym Membership (dependant on location)
•Cycle to Work Scheme
•Free Car Parking
•Shares Programme
If you want to be part of this exciting and dynamic business, we would love to hear from you. To learn more about the position or to apply, email recruitment@midwich.com. Join us and help shape the future of live entertainment and performance technology.
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.
Please quote "AAM - Live" when applying for this position.
Closing Date 30th April 2026