The Role
We are currently seeking a motivated and compassionate individual to join our team as a Dental Receptionist within the Public Dental Service at Royal Alexandra Hospital. This is an exciting opportunity to contribute to high quality patient care within a dynamic and supportive environment.
To provide reception and secretarial support to the Public Dental Service, ensuring the smooth day‑to‑day running of the clinic. Responsibilities include maintaining appointment diaries using the clinic management system, producing correspondence such as referral letters, managing patient enquiries, processing payments, and reconciling petty cash in line with procedures. The post holder will deliver a professional and confidential service, supporting both patients and clinical staff.
This role does not meet the eligibility criteria for a Certificate of Sponsorship (COS) and NHSGGC is unable to provide candidates or employees with a COS.
Duration, Location, and Working Pattern
* Location based in Royal Alexandra Hospital
* Permanent Contract
* Full‑time Contract (36 hours per week)
* Shift pattern: Monday to Friday, 08:30 – 16:30
Key Responsibilities
The successful candidate will provide administration support across a range of PDS services, including but not limited to:
* PDS Primary and Secondary Care services
* Domiciliary Care
* Undergraduate outreach clinics
* Inhalation sedation clinics
The successful candidate will work with a wide range of patient groups, including:
* Paediatric patients
* Special care patients
* Priority and vulnerable groups (P&V) patients
* Unscheduled care patients
Knowledge, training, qualifications and/or experience required to do the job
Essential
* Competence/experience with MS packages and other IT systems
* Excellent organisational and communication skills
* Flexibility to work across various sites throughout the NHS Greater Glasgow and Clyde area as service needs require
Desirable
* Working knowledge of R4 Clinical+, Trakcare (Electronic Patient Management System)
* Experience with electronic phone systems e.g. Netcall
What We Offer
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e‑learning and classroom‑based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Flexibility and Equality
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", applicants seeking flexible working arrangements are encouraged to apply.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We are proud of the diverse workforce we employ.
NHS Greater Glasgow and Clyde (NHSGGC) has pledged its commitment to being a Forces Friendly Employer under the Armed Forces Covenant and welcomes applications from the Armed Forces community.
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