FUNCTIONS AND RESPONSIBILITIES
To assist the Residences Management team in the smooth running of accommodation, through undertaking reception duties and carrying out administrative tasks as required. You are expected to carry out all activities in positive manner and demonstrate consistent levels of enthusiasm and interest in your role.
MAIN DUTIES
1. To provide an excellent customer experience to reception users, meeting, greeting, and receiving customers, whilst dealing with queries, in accordance with procedures and training.
2. To deal with routine enquiries, including face to face, telephone, and email.
3. To deal with enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
4. To undertake a variety of routine administrative duties to support the team and department, including mail and parcel processing.
5. To refer customers and visitors to other members of staff as applicable.
6. To issue keys / key cards in line with procedures.
7. To use master keys / key cards in accordance with the procedures detailed by the Residences Management team. Under no circumstances should master keys / key cards be used outside hours of duty.
8. Act as a point of contact receiving / issuing information and signposting accordingly.
9. Ensure procedures are followed when taking card payments, maintaining financial records in accordance with financial regulations.
10. Record maintenance faults and ensure timely action in line with procedures.
11. You are required to monitor and flag as directed the generic email accounts throughout your shift ensuring you respond in a timely manner (as per your training) and, as necessary, escalate complaints to the appropriate team member as required.
12. You are expected to comply with data protection and information security policies, ensuring you do not disclose any information to a third party which may confirm / deny a particular person lives in accommodation.
13. Ensure 'Out of Hours' procedures are followed.
14. To assist in preparing and clearing rooms for meetings/events which will involve the movement of equipment and furniture as required.
15. To establish and maintain positive working relationships with key contacts to help improve service levels.
16. To work in different accommodation areas as required.
17. You are expected to comply with all health, safety and environmental instructions, guidelines, and procedures, being aware of and controlling hazards as appropriate and to raise any health and safety concerns with the Residences team.
18. You are expected to attend work during the days and hours stated in your work schedule. You are expected to be punctual at all times and should a situation arise where you anticipate being late, you must advise the Residences Management team.
19. You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
Person Specification
ROLE CRITERIA
1. Experience of working in a busy customer focused environment.
2. Excellent communication / interpersonal skills.
3. Ability to follow procedures.
4. Experience of working unsupervised.
5. Ability to use initiative.
6. Organisational and general administrative skills.
DESIRABLE
1. Experience of working in an accommodation setting / or hospitality / corporate / customer service / reception environment.
Application Process:
1. Please register your interest for this role by applying through the Jobshop Portal using the 'Apply' button.
2. In order to be considered for this role you must also complete a supporting statement form which will be sent, via email, from Jobshop.Supporting Statement Forms will be sent via Jobshop and must be completed and returned, in line with instruction, no later than midnight, failure to do so will result in the application being rejected.
Please note: to be considered for this post you must be available Working hours up to 35 hours per week subject to business requirement (minimum 15 hours per week), on a rota basis as required Monday - Sunday between 8.00am pm and be prepared to work at any residence's location, exact shift pattern to be agreed with the Residences Manager. There will be a requirement to visit site prior to start date in June to arrange the relevant IT access and training to start week commencing 15th June - this will be organised closer to the start date.
To be eligible for a role you must be available to work for the full summer period i.e. 15 June 2026 – 27 September 2026.
Polo shirt will be provided to be worn with appropriate workwear, and sensible enclosed shoes (full coverage).
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button
About The Company
Important information for working through Jobshop:
Please note, this advert may come down early if there are a high volume of applications. If you are interested in this role, we recommend you apply as soon as possible.
All students who undertake work through Jobshop must complete a Right to Work check before starting any paid work or work-related training. We will contact successful candidates regarding this. To find out more about Right to Work please contact [email protected].
Students are eligible to work through Jobshop for 3-months post their end of studies date (usually noted on their student ID/ proof of enrolment letter), providing all Right to Work documents (such as visas) are still in date. Please only apply if you are eligible to work for the entirety of the role.
If you are on an hours-limited visa, it is your responsibility to ensure you do not exceed the working-hour restriction Monday - Sunday, each week. This is a legal restriction that must be adhered to for work completed both within and outside of Jobshop.
Keyboard Shortcuts
* F9 - Move focus from the edit area to the Footer Toolbar
* F10 - Move focus from the edit area to the first toolbar button
* Shift + TAB - Move focus from the edit area to the last toolbar button