Job Title: Senior Infrastructure Technician
Location: Chelmsford, UK
Hours: Full-Time (37.5 hours per week)
Job Type: Contract
About the Role
Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician.
In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely.
Key Responsibilities
1. Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems.
2. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians.
3. Perform routine daily management, health checks, and maintenance for all critical operational and business systems.
4. Participate in a rotational on-call schedule to provi...