Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill or Leeds or Welwyn office working hybrid.
Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team.
The Role
1. This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the ‘go to’ colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care.
2. Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
3. Responsible for the quality and performance objectives defined by WTW and ensuring member first
4. Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
5. Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
6. Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
7. Ensuring team productivity is at its optimum and is measured.
8. Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other