Apply to: Business Administrator Apprentice
Learning Provider: TOTAL PEOPLE LIMITED
Employer: MONEYPLUS GROUP LIMITED
Vacancy Description
As an apprentice, you'll work at our company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
What you'll do at work:
* Managing creditor communications is the principal responsibility of a Creditor Liaison Advisor.
* Advisors will interact directly with all creditors, managing all inbound and outbound telephony activity and tasks.
Daily activity will include:
* Effectively managing all outbound calls out of the department, either taking the action to service and resolve the creditor's enquiry or by setting a task and following up the action.
* Accurately updating debts managed under plans, inputting data received from creditors (letters, emails, spreadsheets, telephone conversations) ensuring the notes reflect the information obtained.
* Proactively contacting creditors where required to ensure the best outcome is received for the consumer.
* Effectively questioning and challenging any declined offers, interest where not frozen, and further collections activity, to ensure that the core product is being managed to a high quality and meets the consumers' expectations.
* Negotiating with the creditor to reach a fair outcome for the consumer.
* Ensuring notes are clear and concise with any follow-up actions being completed accordingly to ensure all follow-up work is completed where the consumer should be notified of any changes.
* Remaining positive, polite, and professional to preserve the ongoing image and integrity of the business.
* Building on creditor relations by professionalism and promoting in-house systems to create further efficiencies.
* Meeting all compliance requirements. Giving correct and best advice following MPG processes and procedures along with all regulatory requirements.
Key Details
Vacancy Title: Business Administrator Apprentice
Vacancy Location: Riverside Building, New Bailey Street Salford M3 5FS
Wage Frequency: Custom
Number of Vacancies: 1
Vacancy Reference Number: 1000316344
Key Dates
Apply From: 19/04/2025
Closing Date For Applications: 2025-05-16 23:59:59
Interview Begin From:
Possible Start Date: 2025-05-26 00:00:00
Training
Training to be Provided: Business Administrator Level 3 Apprenticeship Standard.
Off-the-job training will include the support of a fully qualified Total People Learning Coach. Training will take place in the form of live, interactive webinars and an online system called Onefile will be used to complete all necessary assignments. There will be a final examination.
Skills Required
Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, IT skills, Non-judgmental, Organisation skills, Patience, Problem-solving skills, Team working.
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