Role: Desktop Engineer Type: Permanent - Full Time Location: West Yorkshire Salary: £26,000 - £28,000 Eden Brown are seeking an experience Desktop Engineer for a Further Education College in West Yorkshire. This is a full time permanent role to start asap. You will serve as the first point of contact for end user seeking technical assistance over the phone or email. Provide timely support to staff and students in the use of all IT throughout the college, provide technical support, installation and deployment of hardware and software. Answer phone calls to the service desk and log jobs all in a timely manner. Your focus will be on providing support to business support and curriculum staff throughout the college on key IT systems, hardware and infrastructure Your key responsibilities will include: * Serve as the first point of contact for customers seeking technical assistance over the phone or email * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Undertake allocated work without supervision or regular technical support * Act as a team member and be fully committed to a team approach * Deliver operational systems or small new project developments * Responsible for physical security of equipment appropriate to their assigned authority * Responsible for planning and managing small size IT projects * Undertake procurement exercises for r...