Clearance: Must be able to complete security clearance prior to start
About the Role:
We are hiring a Nokia Resident Engineer for an onsite position in Oakbrook, IL. The role requires proven Nokia experience within the past two years, with responsibility for providing hands-on technical support, managing day-to-day operations, and ensuring the smooth delivery of network services.
Key Responsibilities:
* Serve as the initial point of contact for network issues, investigating and addressing faults before escalating to Nokia Care when necessary.
* Support the customer in carrying out network upgrades, migrations, and change implementations.
* Draft and validate Method of Procedures (MOPs) and participate in required acceptance or readiness testing.
* Document incidents, create performance reports, and maintain an accurate record of configuration changes and upgrades.
* Coordinate onsite work, providing direction to contractors and engineers during integration and installation.
* Assist in product rollouts and feature validation where applicable.
Requirements:
* Practical knowledge of Nokia AirScale and FlexiZone BTS (indoor and outdoor) operations and maintenance.
* Must have proven Nokia experience within the past 2 years.
* Skilled in using BTS Element Manager (via web interface, Site Manager, and CLI).
* Proficient with Nokia diagnostic and tracing utilities such as Emil toolkit, DCAP, UTF, and 5G toolkit.
* Experienced in working with Nokia OSS (Mantray) tools including configuration management, workflow, software management, and monitoring platforms.
* Comfortable navigating and extracting information from the Nokia Discovery Documentation Center.
* Strong record-keeping skills, with the ability to track changes, maintain documentation, and produce clear reports.
* Must have proper authorisation to work in the USA (US Citizen or GC holder).
What We Offer:
* Opportunity to work on cutting-edge Nokia technologies in a hands-on role.
* Competitive compensation aligned with experience.
* Collaboration with industry-leading professionals across telecom.
* A structured role within a quality-driven, delivery-focused organisation.
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