Guest Service Manager (Front Office)
40 hours per week, overdays
£29950.00 per annum
Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes.
Our Hotel
Hampton by Hilton Birmingham Broad Street is a vibrant, centrally located hotel in one of Birmingham’s busiest entertainment districts. As part of the globally recognised Hilton brand, the hotel offers a supportive team environment, opportunities for career development, and high standards of service.
Working here means being part of a fast-paced, guest-focused team, with the chance to build valuable hospitality skills while delivering a great experience to visitors from around the world.
Our Benefits
You will have access to a benefits package we believe truly works for our people:
* Discounted hotel room rates for you and your friends & family
* 50% Discount on food & drink whilst on duty
* Hilton Learning & Development platform for all training requirements
* 50% F&B discount at Hilton hotels when staying on Team Member Rates
* Incentive schemes
* Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fitness programme, legal and financial guidance plus much more
And much more!
A Day in the Life of a Guest Service Manager at Our Hotel
* Carrying out Duty Manager shifts
* Be responsible for ensuring the safety and security of hotel guests and staff during your shift.
* Recruit, train and develop members of the Front Office Team
* Complete the weekly rota for your department
* Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
* Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
* Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
* Serving simple meals and drinks
* Completing food orders
* Identifying potential sales leads
* Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
* Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
* Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
What we Need From You
* A welcoming personality who loves connecting with people and making their day brighter.
* Strong communication skills, comfortable chatting with guests and coordinating with team members.
* Sharp attention to detail, especially when it comes to handling guest needs and reservations.
* A problem-solver who can think on their feet, handling any situation with a positive attitude.
* Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
* High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
If this sounds like the job for you please get in touch!
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